Shipping Policy

Welcome to Smartsitters.

Here is everything you need to know about how we get your ergonomic workspace products from us to you — clearly and honestly.

Our Shipping Commitment

At Smartsitters, we believe in transparent shipping. We specialize in ergonomic workspace and home office products, and our orders are fulfilled and shipped directly to your door by our international fulfillment partners. This allows us to offer quality ergonomic products at competitive prices — and it means delivery takes a little longer than domestic shipping. We tell you exactly what to expect below, and we keep you informed at every step.

Where We Ship

We currently ship to all 50 US states including:

  • Continental US (all 48 contiguous states)
  • Alaska
  • Hawaii
  • US Territories including Puerto Rico and Guam
  • APO/FPO military addresses (certain restricted military locations excluded)

At this time we do not offer international shipping outside of the United States. We are working on expanding our shipping options in the future and will update this page when that changes.

Processing Time

Before your order ships, it goes through a processing stage where we verify your order details, prepare your items, and hand them off to the carrier.

  • Standard processing time: 3 to 5 business days
  • You will receive a shipping confirmation email with your tracking number as soon as your order is dispatched
  • During high volume periods such as sales events or holidays, processing may take slightly longer. We will always communicate any delays via email

Delivery Timeframes

Once your order has been processed and handed off to the carrier, here is what you can expect:

  • Estimated delivery time after dispatch: 8 to 12 business days
  • Total estimated delivery time from order date: 11 to 17 business days
  • Delivery times are estimates and not guarantees. Occasional delays — for example during customs processing, carrier peak periods, or severe weather — can happen
  • Orders shipping to Alaska, Hawaii, and US territories may require additional delivery time

If your order is delayed: if we cannot ship your order within the timeframe stated above, we will notify you by email with a revised shipping date. You can then choose to agree to the new date or cancel your order for a full refund, including shipping charges. If your order has not shipped within 30 days of purchase, you may cancel at any time for a full and prompt refund.

Shipping Costs

We keep our shipping costs simple and transparent. No hidden fees, no surprises.

  • Shipping costs are calculated and clearly displayed at checkout before you complete your purchase
  • For deliveries to Alaska, Hawaii, Puerto Rico, Guam and APO/FPO addresses, an additional remote-area surcharge may apply; if so, it will be shown at checkout before payment

Customs, duties and import fees: the price you pay at checkout is the total price. All applicable customs duties and import fees for delivery to the United States are handled by us and our shipping partners — you will not be asked to pay additional import charges upon delivery.

Order Tracking

We believe you should always know exactly where your order is. Here is how tracking works at Smartsitters:

  • Once your order is processed and shipped, you will receive a shipping confirmation email with your tracking number
  • You can use that tracking number to follow your package in real time through the carrier website
  • Tracking information may take up to 24 hours to update after you receive your confirmation email. This is normal and does not mean your package is delayed
  • If you have not received a shipping confirmation email within 5 business days of placing your order, please check your spam or junk folder first. If it is not there, contact us at info@smartsitters.shop or through our Contact Us page and we will look into it right away
  • If your tracking has not updated for more than 7 business days, contact us and we will investigate with the carrier

Shipping Carriers

Your order is shipped by our logistics partners and delivered by trusted US last-mile carriers. Depending on your location, your package may be delivered by:

  • USPS
  • Gofo Express
  • UniUni

The carrier assigned to your order will be noted in your shipping confirmation email along with your tracking number.

Multiple Item Orders

If you order more than one product, please be aware that your items may ship separately. This means:

  • You may receive more than one tracking number
  • Your items may arrive on different days
  • This is completely normal and does not mean anything is lost or missing

If you have any concerns about a multi item order, just reach out through our Contact Us page and we will give you a full update on every item in your order.

Lost or Damaged Packages

We take every precaution to make sure your order arrives safely and in perfect condition. However sometimes things happen during transit that are outside of our control. Here is what to do if something goes wrong:

If your package is marked as delivered but you have not received it:

  • Wait 24 hours as packages are sometimes marked delivered slightly early
  • Check around your property including porches, side doors, and with neighbors
  • Contact your local carrier facility with your tracking number
  • If you still cannot locate your package, contact us through our Contact Us page and we will open an investigation with the carrier on your behalf and, where appropriate, send a replacement or issue a full refund

If your package arrives damaged:

  • Take photos of the damaged packaging and the product immediately
  • Do not throw away the packaging as it may be needed for a carrier claim
  • Contact us through our Contact Us page with your photos and order number
  • We will arrange a replacement or refund as quickly as possible, at no cost to you

If your package is lost in transit:

  • If your tracking has not updated in more than 7 business days, contact us right away
  • We will file a claim with the carrier and either resend your order or issue a full refund depending on your preference

Order Changes and Cancellations

We process orders quickly so we can get them to you as fast as possible. Because of this, our window for making changes is limited.

  • If you need to change or cancel your order, contact us immediately through our Contact Us page
  • If your order has not yet been processed, we will do our best to make the change
  • If your order has already been shipped, we are unable to make changes but you can initiate a return once your order arrives
  • If your order is delayed beyond the stated shipping timeframe, you may cancel it for a full refund at any time before it ships
  • Please double check your shipping address before placing your order. We are not responsible for orders delivered to an incorrect address provided at checkout, but we will always try to help resolve the situation

Returns and Refunds

We want you to be completely satisfied with every purchase from Smartsitters. If something is not right, here is how we handle it:

  • We accept returns within 14 days of delivery
  • Items must be in their original condition and packaging to qualify for a return
  • To start a return, visit our Contact Us page and provide your order number and reason for return
  • Our products ship from our international fulfillment center: for returns that are not due to our error, return shipping to our returns center and any customs clearance costs are the responsibility of the customer
  • Once we receive and inspect the returned item, we will process your refund to your original payment method within 10 business days
  • Damaged, defective, or incorrect items will be replaced or fully refunded at no additional cost to you
  • For full details, please see our Refund Policy

Holiday and Peak Season Shipping

During busy periods such as Black Friday, Cyber Monday, Christmas, and other major holidays, order volumes increase significantly. We recommend:

  • Placing your order well in advance of when you need it during peak seasons
  • Keeping an eye on your email for any updates from us about potential delays
  • Reaching out to us if you have a time sensitive order and we will do our best to prioritize it
  • Checking our website homepage for any shipping cut off date announcements during the holiday season

Frequently Asked Questions

Do you offer same-day or expedited shipping? Not at this time. Our standard processing time is 3 to 5 business days before your order ships, followed by 8 to 12 business days for delivery.

Can I change my shipping address after placing an order? Contact us immediately through our Contact Us page. If your order has not yet been processed, we will do our best to update it.

My tracking number is not working. What should I do? Tracking information can take up to 24 hours to activate after you receive your confirmation email. If it still does not work after 24 hours, contact us and we will sort it out.

Do you ship to PO boxes? We recommend using a physical street address, as some of our carriers cannot deliver to PO boxes. If only a PO box is available, contact us before ordering and we will check whether delivery is possible.

What happens if I am not home when my package is delivered? Most of our carriers will leave the package at your door if it does not require a signature. If a signature is required, the carrier will leave a notice with instructions for rescheduling delivery or picking up your package from a local facility.

Can I pick up my order? We do not offer local pickup at this time. All orders are shipped directly to your address.

Contact Us

Have a question about your order or shipment? We are here anytime. Just head over to our Contact Us page and send us a message, or email us at info@smartsitters.shop. We respond to every single inquiry and we will not leave you waiting.

Your satisfaction is our priority and we will always do whatever it takes to make things right.

Smartsitters Customer Support Available 7 days a week Response time: within 24 hours