Privacy Policy
Last updated: April 28, 2026
At Smartsitters, your privacy matters to us. This policy explains what information we collect, how we use it, and what rights you have over your personal data. We keep things simple and transparent because we believe you deserve to know exactly how your information is handled.
Who We Are
Smartsitters is an ergonomic workspace and home office products store serving customers across the United States. If you have any questions about this privacy policy or how we handle your data, you can reach us anytime:
Email: info@smartsitters.shop Contact Us: Visit our Contact Us page on the website Response time: Within 24 hours Available: 7 days a week
What Information We Collect
We only collect information that is necessary to process your orders, improve your shopping experience, and communicate with you effectively. Here is a breakdown of what we collect and why:
Information You Give Us Directly
- Name and contact details including your email address, phone number, and shipping address when you place an order or create an account
- Payment information such as your credit card details or PayPal information. Please note that we never store your full payment details on our servers. All payment data is processed securely through our third party payment gateways
- Account information if you choose to create an account including your username and password
- Communications including any emails, messages, or inquiries you send to us through our Contact Us page or directly to info@smartsitters.shop
Information We Collect Automatically
- Device and browser information such as your IP address, browser type, operating system, and device type
- Browsing behavior on our website including pages you visit, products you view, time spent on pages, and links you click
- Cookie data which helps us remember your preferences and improve your shopping experience (more on this in the Cookies section below)
- Order and transaction history including what you purchased, when you purchased it, and how much you paid
Information From Third Parties
- Payment processors such as PayPal, Afterpay, and Klarna may share limited transaction information with us to help us process and verify your orders
- Shipping carriers such as UPS, FedEx, USPS, and DHL may share delivery status and tracking information with us
- Analytics providers such as Google Analytics may provide us with aggregated data about how visitors use our website
How We Use Your Information
We use the information we collect for the following purposes:
To Process and Fulfill Your Orders
- Verify your identity and payment details
- Process and confirm your purchase
- Arrange shipping and delivery of your products
- Send you order confirmation, shipping confirmation, and tracking information
- Handle returns, refunds, exchanges, and cancellations
To Communicate With You
- Respond to your questions, inquiries, and support requests through our Contact Us page or at info@smartsitters.shop
- Send you important updates about your order or account
- Notify you about changes to our policies or terms
- Send you promotional emails and special offers if you have opted in to receive them. You can unsubscribe at any time by emailing us at info@smartsitters.shop
To Improve Our Store and Services
- Analyze how customers use our website to identify areas for improvement
- Monitor and improve the performance and security of our website
- Develop new products and features based on customer behavior and feedback
- Personalize your shopping experience by showing you relevant products
To Comply With Legal Obligations
- Meet our legal and regulatory requirements
- Respond to lawful requests from government authorities or law enforcement
- Resolve disputes and enforce our store policies
- Prevent fraud and protect the security of our customers and business
How We Share Your Information
We do not sell your personal information to anyone. We only share your data with trusted third parties when it is necessary to operate our business and serve you properly. Here is who we may share your information with:
Shipping and Fulfillment Partners We share your name, shipping address, and order details with our shipping carriers including UPS, FedEx, USPS, and DHL so they can deliver your order to you.
Payment Processors We work with trusted payment providers including PayPal, Stripe, Afterpay, and Klarna to process your transactions securely. These providers have their own privacy policies and security standards that govern how they handle your payment data.
Technology and Platform Providers We use platforms such as Shopify to power our online store. These providers may have access to certain customer data as part of the services they provide to us. All of our technology partners are bound by strict data protection agreements.
Analytics Providers We use tools like Google Analytics to understand how customers interact with our website. This data is aggregated and anonymized and does not identify you personally.
Legal and Regulatory Authorities We may disclose your information to law enforcement, government agencies, or other authorities if required by law or if we believe it is necessary to protect the rights, safety, or property of Smartsitters, our customers, or others.
Business Transfers In the unlikely event that Smartsitters is acquired, merged with, or sold to another company, your personal information may be transferred as part of that transaction. We will notify you via email at the address associated with your account if this occurs and explain your options.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. Here is what you need to know:
What Are Cookies Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, keep you logged in, and understand how you use our site.
Types of Cookies We Use
- Essential cookies. These are required for our website to function properly. They enable things like your shopping cart, account login, and checkout process. These cannot be disabled
- Performance cookies. These help us understand how visitors interact with our website by collecting anonymous data about pages visited, time spent, and errors encountered
- Functional cookies. These remember your preferences such as your language settings and recently viewed products to give you a better experience
- Marketing cookies. These are used to show you relevant ads on other websites based on your browsing behavior on our site. You can opt out of these at any time by contacting us at info@smartsitters.shop
How to Manage Cookies You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and your shopping experience. If you have questions about cookies, reach out to us at info@smartsitters.shop.
Your Privacy Rights
Depending on where you are located, you may have certain rights regarding your personal data. As a US focused store, we respect and honor the following rights for all of our customers:
Right to Access You have the right to request a copy of the personal information we hold about you. To make this request, email us at info@smartsitters.shop with the subject line "Data Access Request" or visit our Contact Us page.
Right to Correction If any of the information we hold about you is incorrect or out of date, you have the right to ask us to correct it. Contact us at info@smartsitters.shop or through our Contact Us page and we will update your records promptly.
Right to Deletion You have the right to ask us to delete your personal information. We will honor this request unless we are required to retain certain data for legal or regulatory reasons such as tax records or fraud prevention. To request deletion, email us at info@smartsitters.shop with the subject line "Data Deletion Request."
Right to Opt Out of Marketing If you no longer want to receive promotional emails from us, you can unsubscribe at any time by clicking the unsubscribe link in any of our emails or by contacting us at info@smartsitters.shop or through our Contact Us page.
Right to Data Portability You have the right to request your personal data in a structured, commonly used format so you can transfer it to another service if you choose. Email us at info@smartsitters.shop to make this request.
Right to Restrict Processing You have the right to ask us to limit how we use your data in certain circumstances. Contact us at info@smartsitters.shop or through our Contact Us page to make this request.
To exercise any of these rights, email us at info@smartsitters.shop or visit our Contact Us page and we will respond within 30 days.
Data Retention
We keep your personal information for as long as necessary to fulfill the purposes outlined in this policy. Here is a general guide to how long we retain different types of data:
| Data Type | Retention Period |
|---|---|
| Order and transaction records | 7 years (required for tax and legal purposes) |
| Account information | Until you request deletion or close your account |
| Customer support communications | 3 years |
| Marketing preferences | Until you unsubscribe or request deletion |
| Website analytics data | 26 months |
| Payment records | 7 years (required by law) |
When your data is no longer needed, we securely delete or anonymize it. If you have questions about how long we keep specific types of data, contact us at info@smartsitters.shop.
Data Security
We take the security of your personal information seriously. Here is how we protect it:
- All data transmitted between your browser and our website is encrypted using SSL technology
- We use secure, PCI DSS compliant payment gateways so your financial data is never exposed
- Access to customer data within our team is strictly limited to those who need it to do their job
- We regularly review and update our security practices to stay ahead of potential threats
- In the unlikely event of a data breach that affects your personal information, we will notify you promptly at the email address associated with your account and take immediate steps to contain and resolve the issue
If you have any concerns about the security of your data, contact us immediately at info@smartsitters.shop or through our Contact Us page.
Third Party Links
Our website may contain links to third party websites such as our shipping carriers, payment providers, or social media platforms. Please be aware that we are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information. This privacy policy applies only to information collected on the Smartsitters website. If you have questions about third party links, contact us at info@smartsitters.shop.
Children's Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at info@smartsitters.shop or through our Contact Us page and we will delete it promptly.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, share, and sell
- Right to delete your personal information subject to certain exceptions
- Right to opt out of the sale of your personal information. Please note that we do not sell your personal information
- Right to non discrimination meaning we will not treat you differently for exercising your privacy rights
To exercise your California privacy rights, email us at info@smartsitters.shop with the subject line "California Privacy Request" or visit our Contact Us page.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our business practices, legal requirements, or the ways we use your data. When we make changes, we will:
- Update the "Last updated" date at the top of this page
- Notify you by email at the address associated with your account if the changes are significant
- Post a notice on our website homepage for a reasonable period after the update
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes are posted means you accept the updated policy. If you have questions about any changes, contact us at info@smartsitters.shop.
Frequently Asked Questions
Do you sell my personal information? No. We never sell your personal information to anyone under any circumstances.
How do I unsubscribe from marketing emails? Click the unsubscribe link at the bottom of any of our marketing emails or email us at info@smartsitters.shop and we will remove you from our mailing list right away.
Can I request a copy of my data? Yes. Email us at info@smartsitters.shop with the subject line "Data Access Request" or visit our Contact Us page and we will provide you with a copy of the personal information we hold about you within 30 days.
How do I delete my account and data? Email us at info@smartsitters.shop with the subject line "Data Deletion Request" or visit our Contact Us page and we will process your request within 30 days. Please note that some data may need to be retained for legal reasons such as tax records.
Is my payment information stored on your servers? No. We never store your full payment details on our servers. All payment information is processed securely through our certified third party payment gateways.
What happens to my data if Smartsitters is sold? In the event of a business sale or merger, your data may be transferred to the new owner. We will notify you by email before this happens and explain your options. If you have concerns, contact us at info@smartsitters.shop.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, we are here anytime. You can reach us in two ways:
Email us directly: info@smartsitters.shop Visit our Contact Us page on the website and send us a message
We respond to every single inquiry and we will not leave you waiting.
Smartsitters Customer Support Email: info@smartsitters.shop Available 7 days a week Response time: within 24 hours