Payment Policy

At Smartsitters

We want your shopping experience to be as smooth and secure as possible. Here is everything you need to know about how we handle payments.

Our Payment Commitment

We take your financial security seriously. Every transaction on our website is processed through secure, encrypted payment gateways so your personal and financial information is always protected. We never store your full payment details on our servers and we never share your information with third parties for marketing purposes.

Shopping with Smartsitters should feel safe, simple, and straightforward from the moment you add something to your cart to the moment your order arrives at your door.

Accepted Payment Methods

We accept a range of payment methods to make checkout as convenient as possible for you:

Credit and Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • UnionPay

Digital Wallets

  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

Buy Now Pay Later

  • Klarna (flexible payment options, where available at checkout)

All accepted payment methods will be displayed at checkout. Availability of some methods may depend on your device, location, and order details. If your preferred payment method is not listed, please contact us through our Contact Us page and we will do our best to help.

Payment Security

Your security is our top priority. Here is how we protect your payment information:

  • All transactions are processed using SSL encryption (Secure Socket Layer) which ensures your payment details are transmitted safely
  • Our website is PCI DSS compliant meaning we meet the highest industry standards for payment security
  • We never store your full credit card number, CVV, or banking details on our servers
  • All payments are processed through trusted third party payment gateways that are fully certified and regularly audited
  • If we ever detect suspicious activity on an order, we may contact you to verify your identity before processing the payment. This is for your protection

When You Are Charged

Understanding exactly when your card is charged helps avoid any confusion:

  • Your payment method is charged at the time your order is placed not when it ships
  • If your order contains multiple items that ship separately, you will only be charged once at the time of purchase
  • For Buy Now Pay Later options such as Klarna, payment schedules are determined by the provider at the time of checkout
  • Pre orders if available will be charged at the time the order is placed unless otherwise stated on the product page

Order Confirmation

After your payment is successfully processed, here is what happens:

  • You will receive an order confirmation email within a few minutes of placing your order
  • This email will include your order number, a summary of the items you purchased, your shipping address, and your estimated delivery timeframe
  • If you do not receive a confirmation email within 30 minutes of placing your order, please check your spam or junk folder
  • If it is not there, contact us through our Contact Us page with the email address you used at checkout and we will look into it right away
  • Please save your order confirmation email as it contains your order number which you will need for any future inquiries

Failed or Declined Payments

If your payment is declined, here is what to do:

  • Check your card details. Make sure your card number, expiry date, CVV, and billing address are entered correctly
  • Check with your bank. Sometimes banks flag online transactions as suspicious and place a temporary hold. Contact your bank to authorize the transaction
  • Try a different payment method. If one method is not working, try another card or use a digital wallet like PayPal or Apple Pay
  • Check your available balance. Make sure you have sufficient funds or credit available
  • Contact us. If you have tried everything and are still having trouble, reach out through our Contact Us page and we will help you complete your purchase

Please note that a declined payment will not result in any charges to your account. However your bank may show a temporary authorization hold that will be released within a few business days.

Currency

All prices on the Smartsitters website are displayed and charged in US Dollars (USD). If you are paying with a non US card or account, your bank or payment provider may apply a currency conversion fee. This fee is determined by your bank and is not something Smartsitters controls or benefits from.

Pricing and Taxes

  • All product prices displayed on our website are in USD and are exclusive of applicable taxes unless otherwise stated
  • Sales tax will be calculated and displayed at checkout based on your shipping address and applicable state tax laws
  • We are required by law to collect sales tax in states where we have a tax nexus
  • The final total including any applicable taxes will always be clearly displayed before you complete your purchase
  • We reserve the right to update our pricing at any time. However the price you see at the time of checkout is the price you will be charged

Discount Codes and Promotions

  • Discount codes must be entered at checkout in the designated promo code field
  • Only one discount code can be applied per order unless otherwise stated
  • Discount codes cannot be applied to orders after they have been placed
  • Some discount codes may have expiry dates or minimum order value requirements. These will be clearly stated when the code is issued
  • Discount codes cannot be combined with other promotions unless specifically stated
  • If your discount code is not working, contact us through our Contact Us page and we will look into it

Buy Now Pay Later with Klarna

Where available, we offer flexible payment options through Klarna so you can get your ergonomic workspace setup now and pay over time:

  • Payment plan options are shown by Klarna at checkout on qualifying orders
  • Interest free options may be available depending on the plan selected
  • Please refer to Klarna terms and conditions for full details on payment plans and any applicable fees

Klarna is an independent service with its own terms and conditions. Smartsitters is not responsible for any fees, charges, or issues arising from the use of this service.

Fraud Prevention

We take fraud very seriously and have measures in place to protect both our customers and our business:

  • All orders are screened for fraudulent activity before being processed
  • We reserve the right to cancel any order that we believe to be fraudulent or suspicious
  • If your order is flagged for review, we may contact you to verify your identity and payment details before processing
  • Orders that cannot be verified may be cancelled and fully refunded
  • If you believe your payment information has been used fraudulently on our website, contact us immediately through our Contact Us page and we will work with you and the relevant authorities to resolve the issue

Payment Disputes and Chargebacks

If you have an issue with a charge on your account, please contact us first before initiating a chargeback with your bank:

  • Most payment issues can be resolved quickly and easily by our customer support team
  • Contact us through our Contact Us page with your order number and details of the issue
  • We will review your case and work with you to find a fair resolution
  • Initiating a chargeback without contacting us first may result in your account being flagged and future orders being declined
  • If a chargeback is found to be fraudulent or unwarranted, we reserve the right to pursue recovery of the disputed amount

Frequently Asked Questions

Is it safe to use my credit card on your website? Yes. All transactions are processed through SSL encrypted, PCI DSS compliant payment gateways. Your payment details are never stored on our servers.

Why was my payment declined? There are several reasons a payment may be declined including incorrect card details, insufficient funds, or your bank flagging the transaction as suspicious. Check your details, contact your bank, or try a different payment method.

Can I pay with multiple payment methods? No, we do not currently support splitting a payment across multiple payment methods or cards.

When will I see the charge on my bank statement? Your card is charged at the time your order is placed. The charge should appear on your statement within 1 to 3 business days depending on your bank.

Can I get an invoice for my order? Yes. Your order confirmation email serves as your receipt. If you need a formal invoice for business or tax purposes, contact us through our Contact Us page and we will provide one.

What currency do you charge in? All transactions are processed in US Dollars (USD). If you are using a non US payment method, your bank may apply a currency conversion fee.

Can I use more than one discount code? Only one discount code can be applied per order unless the promotion specifically states otherwise.

Do you sell gift cards? Not at this time. If we introduce gift cards in the future, we will update this page and announce it on our website.

What happens if I am overcharged? Contact us immediately through our Contact Us page with your order number and details of the discrepancy. We will review and resolve it as quickly as possible.

Contact Us

Have a question about a payment or need help completing your purchase? We are here anytime. Just head over to our Contact Us page and send us a message, or email us at info@smartsitters.shop. We respond to every single inquiry and we will not leave you waiting.

Smartsitters Customer Support Available 7 days a week Response time: within 24 hours